INTERTECH Support Services
 
Having an information technology infrastructure that works uninterruptedly and getting the right end user support at the right time are crucial for companies to maximize the performance of IT infrastructure.

INTERTECH, with customer centric approach, provides required level of services to its customers 24/7. INTERTECH with its experience on critical support level, offers diverse set of services including telephony, Internet and on-site support services.
 

 

SUPPORT SERVICES

Helpdesk

Our helpdesk, first point of touch for INTERTECH’s customers, provides services using ITIL methodology in order to answer customer calls rapidly and solve incidents according to Service Level Agreements (SLAs). Our Helpdesk executes incident management and problem management activities. Problem escalation is also being carried out by our Helpdesk. User Helpdesk presents daily/weekly/ monthly detailed and summary reports of incidents and problems which underline necessary infrastructure improvements. >>Detail

Training

Our services include; product training and custom made training. >>Detail

Support Services

Our Support Team, with its specialists experienced in technology and finance, is in charge of providing rapid problem solving services for problems that escalated by Helpdesk and is focused on giving 24/7 customer support. >>Detail

 
 
 
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